Most items purchased from sellers listed on Ambagan.com are returnable within the return window, except those that are explicitly identified as not returnable.

We believe in customer satisfaction; therefore we have set our standards so that our customer will be completely satisfied when they buy a product from our website. If you receive any product which is not as per the specifications ordered by you, Ambagan.com offers a 10 day return guarantee for such items. However, for some products, the sale is a final sale, and the merchant does not accept any return. Some healthcare products, customized products, edible products cannot be returned due to certain reasons. We will also not be able to accept the return if product

  • Is used/worn or altered
  • Exhibits physical damage to the box or to the product
  • Is returned without original packaging and accessories
  • Serial Number is tampered

Process of Return

The process begin by a phone call to our customer care or send the mail at info@ambagan.com

  • The Customer calls +919439049022 and confirms about the refund with our Customer Care.
  • The Customer packs the product neatly and labels it with the address provided by the Customer Care.
  • If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by us.
  • Dispatch the product at address mention in invoice
  • After the product is received, it is verified against your claim. Replacement or refund is initiated after that. Replacement would depend on the stock availability
  • It takes between 1 to 3 weeks from the time a request is raised to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location.

General Returns Policy

  1. Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Ambagan.com.
  2. If you report an issue with your Smartphone, Tablet, Laptop, Television, Air Conditioner, Refrigerator, Washing Machine, Microwave, we may schedule a technician visit to your location. This visit is scheduled by placing an order with Ambagan through Ambagan.com care Services. Subject to Ambagan.com Home Services Terms and Conditions, a resolution will be provided based on the technician’s evaluation report.
  3. Return will be processed only if:
    • it is determined that the product was not damaged while in your possession;
    • the product is not different from what was shipped to you;
    • the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).
  4. If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Ambagan shall not be liable in any manner for any misuse or usage of such information.
  5. Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or color of product ordered or incorrect product ordered.
  6. Products marked as “non-returnable” on the product detail page cannot be returned.
  7. Additional information is not required to return an eligible order unless otherwise noted in the category specific policy.

 

Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product.

 

Sl No

Category

Return Policy

1

Books

10 Days replacement only

2

Used Books

10 Days replacement only

3

Mobiles (new and Renewed)

10 Days replacement only

4

Mobile Accessories (new and Renewed)

10 Days replacement only

5

Screen guards, screen protectors and tempered glasses

Non-Returnable

6

Tablets (new and Renewed), Laptops (new and Renewed), Work Space and Gadget Accessories

10 Days replacement only

7

Desktops, Monitors, Pen Drives, Hard Drives, Memory Cards, Internet Devices, Computer Accessories, Graphic Cards, CPU, Power Supplies, Motherboards, Cooling Devices, TV cards, Computing Components (new and certified refurbished) and Ink

10 Days replacement only.                                               Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.

8

Office & Stationery Supplies (new and Renewed)

10 Days replacement only. Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.

9

Printers, Networking Devices (new and Renewed)

10 Days replacement only

10

Software

10 Days replacement only. Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.

11

Movies & TV Shows, Music

Non-returnable This item is non-returnable due to consumable (digital) nature of the product.

12

Musical Instruments

10 Days replacement only.                                        Non Returnable- For all Wind Instruments (Harmonicas & Flutes) This item is non-returnable due to hygiene/health and personal care/wellness nature of the product.

13

Video Games (Games)

Non-returnable  This item is non-returnable due to consumable (digital) nature of the product.

14

Video Games (Accessories)

10 Days replacement only. Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.

15

Gaming Consoles

10 Days replacement only

16

Televisions, Large Appliances (new and Renewed) like Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave.

10 Days replacement only

17

Digital Cameras, Camera Lenses, Camera Accessories, Security cameras, Headphones, Speakers & Home Theaters

10 Days replacement only

18

Home (new and Renewed)

10 Days replacement only

19

Wax candles, Wall stickers

Non Returnable  This item is non-returnable due to consumable nature of the product.

20

Furniture

10 Days replacement only

21

Pet – Habitats & Supplies, Apparel & Leashes, Training & Behavior Aids, Toys, Aquarium Supplies such as Pumps, Filters and Lights

10 Days replacement only

22

Pet Food, Pet Shampoos and Conditioners, Pest Control, harnesses, aquarium supplies and Pet Grooming Aids

Non Returnable  This item is non-returnable due to consumable nature of the product.

23

All cleaning, plumbing & painting supplies (like Mops, Paints, brushes etc.), Kitchen & Bath fixtures (like Taps, Faucets, Bath hardware, Sinks etc.), Safety & Security systems (Safes, Home security systems, Door locks) and Building materials & Ladders

10 Days replacement only

24

Kitchen (new & Renewed)

10 Days replacement only

25

All kitchen appliances (like Mixer grinders, Juicers, Blenders, Food Processors, Toasters, Induction, Rice Cookers, Oven toaster grills, etc.) and home appliances (like Fans, Coolers, Water Heaters, Irons, Air purifiers, Humidifiers, Vacuums, etc.)

10 Days replacement only

26

Toys (new and Renewed)

10 Days replacement only

27

Baby: Bathing and Accessories including FMCG; Diapering (Pads, Covers, Nappy Liners, Wet Wipes); Feeding Bottles, Breastfeeding products, Teethers; Baby Personal Care; Baby Hair & Skin Care Products

Non Returnable  This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.

28

Baby: Toys, Prams, Strollers, Carriers; Baby Utensils & Feeding Sets, Baby Apparel, Diaper Bags; Baby Furnitures, Nursery Décor

10 Days replacement only

29

Sports, Fitness and Outdoors (new and Renewed)

10 Days replacement only

30

Aerobic Training Machines like Treadmills, Exercise Bikes, Home Gyms/ Multi Gyms, Activity Trackers, Ellipticals, Camping furniture, Bicycles

10 Days replacement only

31

All inner apparel, socks, gym supporters, guards, swimsuits.

Non Returnable
This item is non-returnable due to hygiene/health and personal care/wellness nature of the product

32

Garden & Outdoors

10 Days replacement only

33

Fertilizers, Seeds, Live Plants

Non Returnable
This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.

34

Beauty

Non Returnable
This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.

35

Shaving and Hair Removal

10 Days replacement only

36

Health and Personal Care: Grooming (Fragrance, Hair care and styling, Makeup, Skin care, Oral Care, Nail Care, Baby Care) Medical Supplies and Equipment, Family Planning, Household Consumables, and Baby Nutritional Products

Non Returnable
This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.

37

Health and Pesonal Care: Heart Rate Monitors, Health Monitors, Scales, Miscellaneous Health and Wellness Appliances; Sports Nutrition; Contact Lens & Eye Care Products

10 Days replacement only

38

Personal Care Appliances: Shavers, Trimmers, Hair Dryers, Straighteners; Skin care, Nail care, Medical equipments

10 Days replacement only

39

Personal Care Appliances: Oral Care Products and Appliances

Non Returnable
This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.

40

Occupational Health & Safety Products

10 Days replacement only

41

Clothing, Shoes and Accessories

This item is eligible for return within 10 days of delivery. You can exchange this item for a different size/color or return for a full refund.

42

Precious Jewellery, Fashion/Imitation Jewellery, Eyewear and Analog / Digital Watches (new and certified refurbished)

This item is eligible for return within 10 days of delivery. You can exchange this item for a different size/color or return for a full refund.

43

Smartwatches/ Activity Tracker (new and certified refurbished)

10 Days replacement only

44

Gold Coins / Gold Vedhanis / Gold Chips / Gold Bars / Silver Coins / Silver Bars / Silver Chips / Silver Bullion

Non-Returnable

45

Luggage and Handbags

This item is eligible for return within 10 days of delivery. You can exchange this item for a different size/color or return for a full refund.

46

Rims, Car Parts & Accessories, Bike Parts & Accessories, Helmets & other Protective Gear, Vehicle Electronics (new and Renewed)

10 Days replacement only

47

Car Tires, Car Care, Chemicals & Fluids, Engine Oils

Non Returnable
This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.

48

Fasteners, Food Service Equipment & Supplies, Industrial Electrical, Lab & Scientific Products, Material Handling Products, Occupational Health & Safety Products, Packaging & Shipping Supplies, Professional Medical Supplies, Tapes, Measure & Inspect Products, Industrial Hardware, Industrial Power & Hand Tools (new and certified refurbished)

10 Days replacement only

49

Products with ‘Inspect & Buy’ label

2 Days Refund only